Returns

Unfortunately, we do not accept returns due to the individual nature of our products and ingredients used. Our pharmacy follows a strict code of professional conduct and are obliged to ensure that medication has been produced and stored under strict conditions at all times.

If you think your product is has been damaged in transit, or is faulty please click here. 

Subscription Charges
Your One Skincare (and additional skincare products if you choose to add them) are purchased on an automatically renewing subscription basis. Your payment will be billed at regular intervals, as described during the checkout process, until your treatment plan is cancelled. All prices listed are inclusive of GST and shipping.

‍Subscription Cancellations
‍You may cancel your subscription at any time. If you wish to cancel you can do this via your Skinplicity account, click here 

When you cancel your subscription, you will not be charged for and will not receive future orders under that subscription, subject to the conditions below:

Order Refunds

We have a refund deadline of 11:59pm the day before the applicable order processing date of your subscription. For example: If your order is processed on 1^st February you must cancel by 11:59pm on 31^st January. If you cancel your subscription after this deadline, you will not be eligible for a refund on the order.

Generally, we are not able to issue refunds for orders on the day they are processed or that are requested after this deadline.

There are some occasions where you maybe eligible for a refund if you cancel after this deadline.  These circumstances are:

(a) our pharmacy cannot fulfil your order 
(b) a product or pricing error is identified
(c) a product is faulty

If you are eligible for a refund, it will be made using the payment method you used for the original transaction. We cannot process refunds to alternative cards or payment methods.